Pre-Conference Courses

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APCO Certified Agency Instructor (Fire, PST1, EMD or CTO) – $344
Wednesday, August 15th – Saturday, August 18th * 8:00am – 5:00pm
This course combines enhanced instructional techniques training with specific training on how to conduct an APCO student course. Successful completion of this course enables your agency instructors to instruct an APCO student course in-house, allowing for significant reduction in your in-service training. During the course the student will create and conduct a 20 minute presentation. You may select the discipline which you chose to instruct. 
Pre-requisite: Successful completion of the current version of the course you choose to instruct.
Class Requirements: Laptop computer with PowerPoint or equivalent.  
Register Here!

Communications Training Officer (CTO) 5th Edition – $261
Friday, August 17th – Sunday, August 19th * 8:00am – 5:00pm
The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.
Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program.
Register Here!

CTO Program Concepts – $149
Saturday, August 18th * 8:00am – 5:00pm
This course is designed to familiarize students with the philosophy of a Communications Training Officer Program and its crucial role in today’s communications center. The course provides overview of national training standards, in-depth review of training components and guidelines to build an effective training program.
Register Here!

Public Safety Communications Building Blocks
Saturday, August 18th * 12:00pm - 4:00pm
This is a great opportunity for solutions and technology providers to better understand the dynamics and operations inside a public safety communications center. Designed for individuals new to the public safety communications profession or professionals seeking to refresh their knowledge.
Public Safety Communications Building Blocks will provide a foundation to help you succeed on your career path.
During this three hour course, presented by APCO Staff, attendee's will learn:

  • PSAP Configurations
  • Telecommunicator Roles and Responsibilities
  • E9-1-1 Concepts, ANI, ALI and MSAG
  • 9-1-1 Access & Location Types
  • Landline, Wireless and VoIP Call Processing
  • 9-1-1 System Functional Elements, such as CPE, CAD, Radio
  • Common PSAP Interfaces
  • The Future of IP Based Emergency Communications

Reserve your seat today!

APCO Members - $50
Non-Members - $100

ASAP to the PSAP: Technical Development Specifications for CAD Providers
Sunday, August 19th * 8:00am – 12:00pm
This is the perfect opportunity for Computer-Aided Dispatch providers, their management and technical staff, to understand the details surrounding the Automated Secure Alarm Protocol (ASAP). This course is designed to provide complete information to enable CAD providers the build of a successful ASAP interface between their PSAP customers and alarm monitoring companies. 
During this course, presented by APCO Staff, attendee's will learn:

  • An Overview about the ASAP
  • Review of the Schema
  • Message Types
  • Review of Actual ASAP XML Messages
  • Best Practices
  • Overview of the Current Transport Layer
  • Project Status: Operational Alarm Companies & States

Presenters: Bill Hobgood, APCO International

Cost $399 per agency/organization and entitles up to 5 company members to attend.
Register here!

APCO Institute Agency Instructor Workshop
Monday, August 20th * 10:00am – 12:00pm
APCO Institute is hosting the first annual Agency Instructor Workshop. The workshop will provide some key "survival" skills you need as an APCO Agency Instructor.  Receive specific feedback from the APCO Institute Staff and your peers and leave with your own forms and feedback sheets, and suggestions for improvement.  This workshop is geared toward new and veteran Agency Instructors.  We will put some focus on facilitation skills (as opposed to presentation skills).  Learn what master trainers do to create a positive climate for learning, lead groups, motivate learners, deal with difficult participants, and much more.  This workshop will give you countless new ideas and sources of inspiration to enhance your instructional style and techniques. This course is expected to be the most highly participative and interactive course ever offered to our Agency Instructors.